Tuesday, January 6, 2015

How to Block EU Customers on Etsy

I want to make myself VERY CLEAR before going any further that I DO NOT DISCRIMINATE European Union's customers at all! I totally hate to block EU customers from buying my digital products but I have very limited option at the moment until the New Rules on the Sale of Digital Items to Buyers in the European Union gets sorted out. I can't be registering myself to all EU countries to submit VAT to each and every countries when there's buyer from there, and Etsy is not helping!

So I have done following steps to temporarily block EU customers on Etsy until they release any tools that might possibly help.

1. Create a new Shipping profile, name it as "BlockEU", then add "European Union", type 1000 for "Cost", and 1000 for "With another items"; add "United Kingdom", type 0 for "Cost" and 0 for "With another items". (So when EU customers checking out the item the shipping cost would at least stop them from proceeding to paying with PayPal.

2. Edit your digital products, there are two things you need to change:
a) Change them to "Physical". Please take note that you can't really remove the file, they system won't allow you to do that. Instead, you must just change the product type from "Digital" to "Physical" and then click on Save.
b) Change their shipping profile to "BlockEU", then click "Publish".

The reason why I've suggested to set UK as free shipping is that currently UK has agreed that if you would send the digital product via Email manually then the transaction can be exempted.

The reason why I've suggested to prevent EU buyers from proceeding to PayPal is that although you could issue a refund after you decided to cancel the transaction, PayPal would not refund the $0.30 Fixed PayPal transaction fee (20p for UK PayPal account owner).

If you are looking to sell your digital products elsewhere that would take care of your VAT submission, try Payhip, or Smashwords - you get to choose whether or not you want their system to collect VAT and then submit it on your behalf.

Though I have found a temporary workaround, I am not happy.

Please accept my sincere apologies, customers from the European Unions, you may visit my official website, http://de-cors.com, for my digital products, there has links to my other venue that would take care of VAT on my bahalf.

Til then,
Take care!


Wednesday, December 31, 2014

How to Temporarily Remove Pattern From Sale in Craftsy


This blog post is to teach you how to temporarily remove your pattern(a) from sale in Craftsy, if you are selling your digital goods in craftsy and do not want to deal with the new EU VATMOSS mess, Craftsy is one of the place you night want to deactivate your items for the time being.

First of all, hang on - and don't delete your patterns just yet, otherwise you will regret it when Craftsy found a solution for us later, I certainly do not want to relist my ebooks all over again.

I wrote to Craftsy to find out is there anyway for me to temporarily stop selling my jewelry making tutorials, here's what I have received from them:

"Hi Corra, 
I'm happy to provide you with some more info so you can continue to sell patterns on Craftsy!
As you might have noticed, unlike other sites, we don't take part in the financial transaction of your pattern. This means we don't take any collection fees, but it also means we can't collect taxes or VAT fees since we simply don't handle the transactions - PayPal does. As the seller, you are responsible for calculating and paying any fees owed by law.
Now, here's what we can do!

A. Our engineering team is working on building out a system that will provide you with the country that a buyer was in when purchasing your pattern which we can provide you as part of the downloadable CSV for all of your pattern sales. You will still need to determine taxes and fees appropriately. For questions see: https://www.gov.uk/vat-on-digital-services-in-the-eu
More information to come on this! We're aiming to have this live in January, and I will work with our engineering team to see what we can do to back populate information for sales made in January before this is live.

B. As far as preventing payments to certainly countries, we're still working with PayPal to determine if this is possible and if so, how that affects those that attempt to purchase your patterns - ie what that experience looks like to your potential customers on Craftsy.
If you'd like to temporarily remove your patterns from sale in the marketplace, here's how you can do that:
1. login to your Craftsy account here: www.craftsy.com/login
2. Hover your mouse over your profile picture in the top right and select "My Pattern Store" from the drop down
3. In the white box to the left select "Manage My Patterns"
4. Click "Edit" above any pattern you wish to remove. This will take you to the editing flow.
5. Once here, select "3. Preview and publish!" towards the top of the page. On this page you will see a button towards the top that says "Save as draft."
6. Report this steps 4&5 for any patterns you wish to remove temporarily

When you want to resell again do the same and select "Publish My Pattern" instead of save as a draft.
Again, we'll be in touch with more details as we have them, for now, I wanted to fill you the information so far."

I am going to give it a try tomorrow first thing in the morning!